Return & Exchange Policy

Return & Exchange Policy

At The Fragrancious, we strive to ensure you’re delighted with every purchase. If you’re not satisfied with a product, we offer a simple and hassle-free return and exchange process.

How to Initiate a Return/Exchange:

• Contact Us: To start the return or exchange process, please WhatsApp us at 0322 6300518 or email us at Thefragrancious@gmail.com.

Policy Details:

• Return/Exchange Period: You have 14 days from the date of delivery to return or exchange your product.
• Condition Requirements: Products must be mostly unused, with at least 90% of the content remaining.
• Processing Time: Return and exchange requests are typically processed within 3 to 5 working days.
• Non-Refundable Charges: Delivery charges for the original order are non-refundable.
• Customer Responsibility: Customers are responsible for any delivery charges incurred for exchanges.
• Damaged or Leaked Products: In cases where the product is damaged or leaking, we will cover all delivery charges related to the return and exchange.

Steps for Returning/Exchanging:

1. Contact Us: Reach out via WhatsApp at 0322 6300518 or email us at Thefragrancious@gmail.com to inform us of your return or exchange request.
2. Packaging: Ensure the product is packed securely to prevent damage during return transit.
3. Return Shipping: Ship the product back to us using a trackable delivery service.

Refunds:

If eligible for a refund, it will be processed to your original payment method within a few business days after we receive the returned item.

For any questions or further assistance, please don’t hesitate to contact us.